Aye Stay Terms and Conditions

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Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred. 

 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the Guest House's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. In severe cases the guest will be liable for any loss of revenue that we suffer while the room is being repaired. 

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address. 

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the Guest House, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by us due to their actions and additionally may be asked to leave. Depending on the severity of the guest actions, the Police may become involved at our discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address. 

 Aye Stay is a non smoking Guest House.  The law states that if you are found smoking in the Guest House, including bedrooms and public areas,  you can be fined £75.00.  We also reserves the right to charge the guest for any additional cleaning costs or loss of revenue caused by smoking in the bedroom. 

It is our policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, we reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at our discretion, or guests may be asked to leave.

 Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property that is not claimed within 3 months of the guest’s departure it will be disposed of.

 Check in is between 4pm and 10pm.   Check out is 10am.  Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure. 

 All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the car park, we cannot accept any liability. If a vehicle is left in the car park for more than 8 hours after the guest has departed without our written consent, we reserves the right to remove the vehicle at the owners’ expense.

Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.